The professional fate of technical support specialists is different. Some go into a completely different sphere, others remain in technical support, moving to the next level in terms of depth of professional knowledge and salary. Approximately one third of the former technical support specialists who decided to stay in the IT field become system administrators.
Does this mean that experience at help desk analyst is a natural start to an IT career? Actually not really. For successful work in the position of, for example, a system administrator, you need much deeper and more versatile knowledge than you can usually get by working in technical support. However, the fact remains: the transition from technical support to the position of system administrator is a fairly common occurrence.
A slightly deeper analysis of this fact allows us to understand that it is not only a concrete work experience, but rather the right choice of a career vector. Young people, initially oriented to a career in IT, are looking for a side job, one way or another related to the field of information technology. Being truly interested in professional development, they independently study specialized literature, forums, and blogs. Having set themselves the goal of working in the field of IT and having the appropriate knowledge, they really can apply for the position of a system administrator or IT specialist.
What role does work experience in technical support play in this? Firstly, in the future, during the interview, the new employer will evaluate the experience in the related field. Secondly, certain useful knowledge can still be obtained there. Finally, direct communication with end users, familiarity with their problems will be very useful in further work. After all, work in information technology is ultimately as people-oriented as work in the field of sales.
Does this mean that experience at help desk analyst is a natural start to an IT career? Actually not really. For successful work in the position of, for example, a system administrator, you need much deeper and more versatile knowledge than you can usually get by working in technical support. However, the fact remains: the transition from technical support to the position of system administrator is a fairly common occurrence.
A slightly deeper analysis of this fact allows us to understand that it is not only a concrete work experience, but rather the right choice of a career vector. Young people, initially oriented to a career in IT, are looking for a side job, one way or another related to the field of information technology. Being truly interested in professional development, they independently study specialized literature, forums, and blogs. Having set themselves the goal of working in the field of IT and having the appropriate knowledge, they really can apply for the position of a system administrator or IT specialist.
What role does work experience in technical support play in this? Firstly, in the future, during the interview, the new employer will evaluate the experience in the related field. Secondly, certain useful knowledge can still be obtained there. Finally, direct communication with end users, familiarity with their problems will be very useful in further work. After all, work in information technology is ultimately as people-oriented as work in the field of sales.
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